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Our Most Department
Director
The Director is in charge of the Directorate and oversees all the activities of the Directorate
Operations
This department is responsible for the administrative, logistical, legal, marketing, monitoring for efficient
Technology
This department is responsible for the research & development, support, content & media services within the directorate.
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Our Operation Departments
Operation Sub-Unit
Legal
A legal unit is essential in ensuring that the directorate discharges its affairs in line with the University policies and oversees all legal aspects of its operations and interactions with external vendors and contractors. This often is accomplished by adopting well-defined rules and regulations.
The legal department provides legal consultation and advice as well as reviews the rules, contracts, and agreements generated by other departments. Duties of the legal department may include drafting resolutions, letters, and memos, participating in balanced administrative decision-making, and expressing its legal opinion on issues referred to.
Marketing
It is the marketing unit’s responsibility to create, communicate, deliver, and exchange products and services developed by the directorate or any one of its vendors or partners to the university community, external clients, partners, and society at large.
The leadership of this unit would have a deep understanding of the products and services rendered by the directorate and suitable, cost-effective methods of distribution and promotion.
Administration
This unit has the responsibility of ensuring that the administrative day-to-day activities within the directorate are run efficiently by providing structure to other employees throughout the organization. Its duties may include, but are not limited to, welcoming and directing visitors; coordinating meetings and appointments; and performing clerical tasks, like answering phones and responding to emails.
Monitoring & Evaluation
To ensure that the directorate meets its goals and objectives, the monitoring and evaluation unit is responsible for the periodic review of all processes, partnerships, products, and services that the directorate is directly or indirectly engaged in.
They are also to review 3rd party software deployments within the university and ensure that such deployment does not constitute loss of any form to the university.
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Our Technology Departments
Technology Sub-Unit
Research & Development
A core function of the directorate is the research and development of software products and services that help the university achieve its ICT goals. Some of the services to be undertaken by this unit include the below listed.
Front-End (Web & Mobile)
The front-end team carries out all required research, design, and development efforts that are related to the delivery of software development projects undertaken by the R&D unit. These efforts are largely concerned with the interactions between the software service and the user (or user devices).
Back-End (Web & Mobile)
The back-end team carries out all required R&D efforts that are related to the delivery of software development projects undertaken by the R&D unit. These efforts are largely concerned with the interactions between the software service and the project hosting server.
- UI/UX
The user interaction/user experience team carries out all required research and development efforts that are related to the user interaction and experience of all software development projects undertaken by the R&D unit to ensure optimum user satisfaction.
- Internet Services
Quality access to the internet is a core need of the university, as such, the internet services team, working closely with the network infrastructure team ensures that the internet services within the university, across all campuses, are fully operational. They are in charge of all configurations and software services running and supporting the Internet.
- Data Centre
The Data Centre houses all the servers that the university uses and is tagged accordingly. The data center is expected to warehouse repositories and various data from research efforts both from within and outside the university. The Data Centre will require a constant power supply; therefore, it will be powered by solar energy with backup power supplies.
- Graphics
The graphics unit provides brand-specific graphical designs and publications that are in line with the marketing and brand policies of the university. These produced items are then used on other ICT-based products and services of the university and all university web properties such as, but not limited to, website(s), social media profiles, portals, etc.
- Research & Analytics
The research & analysis team provides data-driven research and reports on the use, implementation, adoption, and adaptation of ICT-based products and services across the university community.
- Software Lab
The software lab is a combination of high-processing computers and licensed software that is capable of satisfying any form of software experiment or software research. This lab will also be used to simulate cyber security processes and run process-hungry services.
- Cyber Security
The cyber security team is tasked with monitoring and safeguarding all ICT-based products and services of the university against external and/or internal security threats and providing quality, fast, and efficient responses in cases of observed breaches.
Content/Media Services
This unit is responsible for the periodic content and media-based updates to the university web properties such as, but not limited to, website(s), social media profiles, etc.
Training/Certification
This unit is responsible for all ICT required and/or ICT-based training across the university or with external clients/vendors. This includes sourcing for relevant training(s), communicating and engaging reputable trainer(s) or organization(s), harmonizing training schedule(s), and establishing and maintaining world-class certifications and test centers. This training and certifications may be for staff of the directorate, the university community, or members of the public.
Support
To fully implement the ICT goals of the directorate and the university, the support unit is responsible for providing reliable, fast, efficient, and quality support across all spectrums of the university’s ICT products and services. This includes products and services developed by the directorate and those from 3rd parties. Teams under this unit are itemized below.
- Faculty/departmental Support
A faculty/departmental ICT technical staff is to be assigned to each faculty/department/unit of the university. These individuals provide required support to issues affecting university staff and students in the faculty/departments/units where they oversee.
- General Support
The general support team provides support for issues emanating from staff and/or students not based on faculties/departments etc or that are not specific to these administrative arms. The team also acts as a level 2 support for critical support requests not resolved at the faculty/departmental/unit level.